Privacy Policy

Last updated: July 2026

This Privacy Policy explains how D'Open Kitchen ("we", "us", "our") collects, uses, discloses and protects your personal data when you visit dopenkitchen.com.sg, contact us, or engage our cooking, baking and event services. We handle your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).

Information we collect

Information you give us: your name, phone number, email, company, event details and any message content when you submit an enquiry or event-change form, message us on WhatsApp, email or call us.
Information collected automatically: device and browser information, pages visited and similar usage data collected through cookies and analytics tools when you use our website.
Advertising and referral data: when you reach us through an advertisement or link, we may receive campaign identifiers (for example UTM parameters, Google click IDs, or Meta click-to-WhatsApp identifiers) that indicate which campaign referred you.

How we use your information

To respond to your enquiries and provide quotations.
To plan, confirm and deliver your booking, including sending acknowledgements and event reminders (for example by WhatsApp, email or phone).
To operate, maintain and improve our website and services.
To understand which marketing channels bring us enquiries and to measure and improve our advertising.

WhatsApp communications

We communicate with customers over WhatsApp. When you message us, we may store your message and contact details in our customer records to service your enquiry and booking. WhatsApp messages are also subject to WhatsApp's and Meta's own terms and privacy policy.

Cookies and analytics

Our website uses cookies and analytics and advertising tools, including Google Analytics, Google Tag Manager, Google Ads and Meta (Facebook) tools, to understand site usage and measure advertising. These tools may set cookies and collect usage and referral data. You can control cookies through your browser settings.

Who we share information with

We do not sell your personal data. We share it only with trusted service providers who help us operate our business, such as our customer relationship management provider (Zoho), our website hosting provider, and advertising and analytics platforms (Google and Meta), and only to the extent needed to provide our services. We may also disclose information where required by law.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy, to maintain our business records, and to meet legal requirements, after which it is securely deleted or anonymised.

Your rights and choices

Under the PDPA you may request access to, or correction of, the personal data we hold about you, and you may withdraw consent to our use of your data for marketing at any time. To make a request, contact us using the details below and we will respond within a reasonable time.

How to request deletion of your data

To request deletion of the personal data we hold about you, email info@dopenkitchen.com.sg with the subject "Data deletion request" and the phone number or email you used to contact us. We will verify and process your request.

Security

We take reasonable administrative, technical and physical measures to protect your personal data against unauthorised access, use or disclosure.

Contact us

D'Open Kitchen
6A Shenton Way, #B1-07, Singapore 068815
Email: info@dopenkitchen.com.sg
WhatsApp / Phone: +65 8228 6217

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date shown above.